Privacy Policy
Ascension Labs ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
Personal Information: When you place an order, we collect:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through our payment processor — we do not store card details)
Automatically Collected Information:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
2. How We Use Your Information
- To process and fulfill your orders
- To communicate with you about your order status
- To verify age and research eligibility
- To comply with legal obligations
- To prevent fraud and unauthorized transactions
- To improve our website and customer experience
3. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Payment processors — to securely process transactions
- Shipping carriers — to deliver your orders
- Legal authorities — when required by law or to protect our rights
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data, including SSL/TLS encryption for all data transmission, secure payment processing compliant with PCI-DSS standards, and restricted access to personal information on a need-to-know basis.
5. Cookies
Our website uses essential cookies to maintain your shopping cart and session. We may also use analytics cookies to understand how visitors interact with our site. You may disable cookies in your browser settings, though this may affect site functionality.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at support@ascensionlabs.bio.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 3 years for tax and compliance purposes.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the site after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy, contact us at:
- Ascension Labs (operated by K&E Studios LLC)
- Email: support@ascensionlabs.bio